Returns:
Eastern Shore Screen printing does not offer refunds or exchanges on any order. No returns will be accepted

Quotes:
All quotes are good for 30 days and are based on the assumption that we are printing all quoted pieces at the same time. If the project is split between two different timelines, you will be charged separately for each project.

Garment Pricing:
Garment pricing is for sizes S-XL (unless otherwise noted). Sizes XXL and larger are priced at a higher cost.

Turn Around Time:
Standard turnaround time is 10-14 business days from the approval of artwork proof and the receipt of payment.  Turnaround time is based on customer needs and current production schedule.

This turnaround time is not a guarantee.

 Finishing services such as inside tag relabeling or fold and poly bagging can add to this turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.

Payment:
All customers are required to leave a 50%, non refundable deposit on all orders.
Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted.
Prices given on Quotes are good for 30 days.
Screens remain the property of Eastern Shore Screen Printing, LLC.

Cancellations:
Once the items have been ordered, payment taken and the proof has been approved the customer may not cancel their order.

Rush Orders*:
Turnaround in less than 10 business days: +30%
Turnaround in 3 business days: +50%
Turnaround in 1 business days**: +100%

*Rush order spaces are limited.  Rush orders are not always possible . Rush charges apply to production time only. If an order is being shipped, Eastern Shore Screen Printing, LLC is not responsible for delays on the part of the shipping carrier

We do not offer sameday printing services unless specified otherwise.

**Dependent on garment availability.

Artwork:
All submitted artwork must be supplied in a print-ready format or additional fees may apply.

Vector Artwork:
  AI or EPS files. PDF and SVG files may work but results vary. Artwork must have all fonts converted to outlines and does not contain embedded raster images.

Raster Artwork:

PSD, JPG, PNG or TIF files. Artwork must be saved at the same size as the print, in inches and saved at no less than 300 DPI.

Files submitted outside of these requirements are subject to additional charges and production delays.

Proofs:
Digital proofs normally take 2-3 business days after payment is made and print ready artwork is received.

Proof Approval:
It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork.If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (screens, setup charges, any substrates), including corrections and reprints.

Customer’s signature on artwork approval is contractually binding for payment of all services rendered.All artwork must be approved by the customer with an authorized signature before a job can be entered into production.

The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork.

Proof Changes:
Proofs can be changed at anytime prior to the project being approved and going into production. The first change to a proof has no fees, however each change after the first may be subject to addition charges.

Registered Trademarks, Logos, & Copyrighted Materials:
In the event that  Eastern Shore Screen Printing, LLC. is to embroider or imprint at the request of a customer a likeness of a person, product, logotype, or any other device provided by the customer, Customer hereby represents that said likeness is being produced with the knowledge and consent of the individual or entity having the rights thereto.

On request of Eastern Shore Screen Printing, LLC., Buyer shall provide the company with evidence of authority to produce such likeness. Buyer agrees to hold Eastern Shore Screen Printing, LLC. free and harmless from all liability and indemnify Eastern Shore Screen Printing, LLC. for any loss, damage or injury, which Eastern Shore Screeen Printing, LLC. may suffer as a result of producing said likeness.

The obligation of the buyer shall extend to payment for all legal fees and other out-of-pocket costs incurred by Eastern Shore Screen Printing, LLC. as a result of the reproduction of the likeness requested by the customer.

Ink Color Changes:
Ink color changes on a project will result in a fee of 15 dollars per color change. Ink changes are not offered on prints under 24 pieces.

Defect Allowance:
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen.  All orders are subject to a 5% defect allowance. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. Any misprints or defects within the allowable defect rate will be credited to your account. In the event a reprint is required within this allowance, reprints will be subject to a press reset fee of $10.00 per print color/screen. Any misprints defects in excess of the allowable 5% defect rate will be reproduced or credited at our discretion. We are not responsible for replacing any customer supplied garments that are damaged, lost, destroyed, or otherwise not returned to the customer that are within allowable 5% defect rate.